JOB TITLE: RV Park Site Manager

REPORTS TO: Deputy Director of Housing, Operations and Quality Assurance

EMPLOYMENT STATUS: Exempt

TIME COMMITMENT: Full-time

BARGANING UNIT: N/A

STARTING SALARY: $58,500

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NOTICE: This job description is provided as a general summary of common job duties performed by individuals assigned this job title. It is not all-inclusive, nor is it intended to create a contract, written or implied, between employees and Building Opportunities for Self Sufficiency, nor does it in any way alter the employment-at-will relationship that exists between employees and Building Opportunities for Self Sufficiency. As a condition of employment, all agency employees are expected to perform job duties assigned by agency management even when such duties are not included in their job description.

POSITION DESCRIPTION

Under the supervision of the Deputy Director, RV Park Site Manager is responsible for the day to day management and operation of the Safe Parking Program (SPP) for Recreational Vehicles (RV). The Site Manager works collaboratively with the Deputy Director and Director of Housing  in the supervision of staff, participants, and programmatic activities. Site Manager is responsible for administrative tasks as assigned by the Deputy Director and may at times be required to provide case management services to program participants.

Essential Functions (Duties and Responsibilities):

  • Responsible for oversight and supervision of the Safe Parking Program (SPP) for Recreational Vehicles (RV).
  • Supervise performance of facilities staff, including on-call personnel; ensure adequate performance (shadow shifts, training, support).
  • Ensure compliance with all state and local laws in operation of the program, including but not limited to, obtaining and maintaining all necessary permits, ensuring that all State and local health and safety standards are complied with, and ensuring that all uses are consistent with the City’s Planning Code requirements.
  • Site Manager must be on-site at times designated by Supervisor.
  • Site Manager will ensure participants are residing in their assigned space and will ensure that vehicles are occupied by SPP participants only.
  • Site Manager shall provide basic safety and security duties as well as resolve any issues as they occur. vi. The Site Manager will be the program’s point of contact to City staff.
  • The Site Manager will be responsible for direct oversight of Site Management services and Site Monitoring services.
  • Site Manager shall model positive attitudes and restorative approaches in its relationships with participants
  • Coordinates staff schedules and programmatic activity schedules, share responsibility for 24-hour operational oversight and coverage
  • Share management of operational systems (examples: medication, bed bug mitigation, sanitation, deep cleaning, personal belongings)
  • Conduct staff meetings and trains staff, monthly supervision with staff
  • Work with the Property & Operations Manager in conducting complete quarterly unit and facility inspections
  • Work with Property & Operations Manager in identification & completion of facility maintenance issues
  • Provide management of projects & events with staff, participants, volunteers, stakeholders
  • Ensure the development of improved delivery of program activities
  • Coordinates pick-up, storage, and utilization of purchased and donated goods
  • Leads or assists in response to urgent community priorities, crises, safety issues
  • Provide shift coverage as needed
  • Leads community processes to develop, train, uphold program expectations
  • Coordinates communication among community members, especially among staff; promotes utilization of communication tools
  • In collaboration with the Deputy Director, provides daily communication of space vacancies to designated entities
  • Ensure that staff are communicating effectively with one another and with residents
  • Participate in Leadership Team and other BOSS activities and provides weekly and Monthly reports to Executive Director and Leadership Team as directed
  • Supports organizational development and integration
  • Represent BOSS to community partners and stakeholders as needed
  • Familiar with HMIS; Art Reports and Shelter Pointe is a plus.

Administration and Compliance:

  • Monitor program activities to ensure quality and accuracy of work product and outcomes.
  • Must be available after hours and on weekends to respond to emergencies, outstanding crisis or events.
  • Other duties as assigned.

POSITION DESCRIPTION

Under the supervision of the Deputy Director, RV Park Site Manager is responsible for the day to day management and operation of the Safe Parking Program (SPP) for Recreational Vehicles (RV). The Site Manager works collaboratively with the Deputy Director and Director of Housing  in the supervision of staff, participants, and programmatic activities. Site Manager is responsible for administrative tasks as assigned by the Deputy Director and may at times be required to provide case management services to program participants.

Essential Functions (Duties and Responsibilities):

  • Responsible for oversight and supervision of the Safe Parking Program (SPP) for Recreational Vehicles (RV).
  • Supervise performance of facilities staff, including on-call personnel; ensure adequate performance (shadow shifts, training, support).
  • Ensure compliance with all state and local laws in operation of the program, including but not limited to, obtaining and maintaining all necessary permits, ensuring that all State and local health and safety standards are complied with, and ensuring that all uses are consistent with the City’s Planning Code requirements.
  • Site Manager must be on-site at times designated by Supervisor.
  • Site Manager will ensure participants are residing in their assigned space and will ensure that vehicles are occupied by SPP participants only.
  • Site Manager shall provide basic safety and security duties as well as resolve any issues as they occur. vi. The Site Manager will be the program’s point of contact to City staff.
  • The Site Manager will be responsible for direct oversight of Site Management services and Site Monitoring services.
  • Site Manager shall model positive attitudes and restorative approaches in its relationships with participants
  • Coordinates staff schedules and programmatic activity schedules, share responsibility for 24-hour operational oversight and coverage
  • Share management of operational systems (examples: medication, bed bug mitigation, sanitation, deep cleaning, personal belongings)
  • Conduct staff meetings and trains staff, monthly supervision with staff
  • Work with the Property & Operations Manager in conducting complete quarterly unit and facility inspections
  • Work with Property & Operations Manager in identification & completion of facility maintenance issues
  • Provide management of projects & events with staff, participants, volunteers, stakeholders
  • Ensure the development of improved delivery of program activities
  • Coordinates pick-up, storage, and utilization of purchased and donated goods
  • Leads or assists in response to urgent community priorities, crises, safety issues
  • Provide shift coverage as needed
  • Leads community processes to develop, train, uphold program expectations
  • Coordinates communication among community members, especially among staff; promotes utilization of communication tools
  • In collaboration with the Deputy Director, provides daily communication of space vacancies to designated entities
  • Ensure that staff are communicating effectively with one another and with residents
  • Participate in Leadership Team and other BOSS activities and provides weekly and Monthly reports to Executive Director and Leadership Team as directed
  • Supports organizational development and integration
  • Represent BOSS to community partners and stakeholders as needed
  • Familiar with HMIS; Art Reports and Shelter Pointe is a plus.

Administration and Compliance:

  • Monitor program activities to ensure quality and accuracy of work product and outcomes.
  • Must be available after hours and on weekends to respond to emergencies, outstanding crisis or events.
  • Other duties as assigned.

Competencies

  • Communication, Written: Delivers written communications that have clarity and impact including emails. Communication, Verbal: Effective listener; clearly and thoughtfully communicates with others in person and on the phone.
  • Reliability: Accountable; maintains focus; punctual; good attendance record; meets deadlines.
  • Time Management: Organizes and establishes priorities; gets the job done in a timely manner.
  • Customer Service: Persists in efforts to solve issues even when faced with internal barriers; takes personal responsibility for customer service outcomes; responds quickly and effectively to requests for assistance and support whether internal or external.
  • Computer Literacy: Skilled computer-based work tasks; uses technology to enhance job performance.
  • Teamwork: Accountable to team; participates effectively in group- and team-work; collaborates positively with other team members; giving and accepting constructive criticism.
  • Tolerance for Stress, Ambiguity, and Change: Maintains composure even while under great pressure; handles complex problems and change with minimal supervision; demonstrates flexibility and versatility in achieving key goals and priorities.
  • Attention to Detail: Strives to eliminate errors; makes accurate work a priority; seeks opportunities to improve performance.
  • Decision Making: Collects, organizes, and analyzes information before making decisions. Takes a thoughtful approach when considering options; may seek supervision and/or input from others.
  • Integrity and Ethics: Actively models the highest ethical standards; is honest and accountable; maintains confidentiality and appropriate boundaries at all times; handles sensitive information and issues with discretion and tact.

Additional Competencies:

  • Relationship Orientation: Establishes rapport easily with others; listens attentively to others’ perspectives; uses good judgment when sharing information and maintaining confidentiality; appropriately expresses empathy.
  • Presentation Skills: Adapts presentation techniques to fit audience level and technical needs; develops and delivers communications that have clarity and impact; conveys confidence, presence, and professionalism; uses appropriate visual aids to illustrate key points and enhance learning.
  • Interpersonal Skills: Uses active listening and discussion skills to identify issues, ensure understanding, and facilitate problem solving; works cooperatively with diverse groups; deals with others in a pleasant and professional manner; accurately assesses verbal and non-verbal cues.
  • Accountability: Makes and meets commitments; accepts responsibility for behavior and outcomes.
  • Follow Through: Monitors status of projects and tasks; thoroughly deals with project details; delivers clear, accurate depiction of status.
  • Cultural Sensitivity: Ability to work with a diverse population while withholding judgment. Willingly open to learn and understand different perspectives.

EDUCATION AND EXPERIENCE

  • B.A. in counseling, social work or psychology or relevant field is preferred (OR) Associates Degree and supervisory experience in social services in a community setting providing services for persons with histories of homelessness, psychiatric disabilities, HIV/AIDS and substance abuse.
  • Work Experience in managing an RV Safe Parking is highly preferred.
  • Understanding of, and commitment to, the use of harm reduction strategies in the provision of services
  • Understanding of, and commitment to, the use of evidence based practices, including housing- first, trauma-informed care and critical time intervention
  • Commitment to active client involvement in program development and the design and delivery of supportive services
  • Creative, dynamic, flexible and resourceful personality with the ability to infuse staff and participants/residents with enthusiasm
  • Excellent assessment & problem-solving skills; commitment to being proactive in addressing needs and issues presented by participants/residents
  • Knowledge of community and social service resources in Alameda County
  • Excellent interpersonal and communication skills, both written and verbal
  • Good computer skills and facility in using Microsoft Word and Excel and in using email and web-based applications (internet search, etc.)
  • Knowledge and understanding of data collection and interpretation
  • Experience in counseling and crisis intervention
  • Sensitivity to the needs & issues of homeless persons, persons living with trauma, persons with disabilities, (mental illness, alcohol and other drug problems, etc.)
  • Tolerance of stressful situations and the ability to deal with stress constructively

Preferred Skills:

  • Understanding of, and commitment to, the use of harm reduction strategies in the provision of services
  • Understanding of, and commitment to, the use of evidence based practices, including housing-
  • first, trauma-informed care and critical time intervention
  • Commitment to active client involvement in program development and the design and delivery of supportive services
  • Creative, dynamic, flexible and resourceful personality with the ability to infuse staff and
  • participants/residents with enthusiasm
  • Excellent assessment & problem-solving skills; commitment to being proactive in addressing
  • needs and issues presented by participants/residents
  • Knowledge of community and social service resources in Alameda County
  • Excellent interpersonal and communication skills, both written and verbal
  • Good computer skills and facility in using Microsoft Word and Excel and in using email and web-based applications (internet search, etc.)
  • Knowledge and understanding of data collection and interpretation
  • Experience in counseling and crisis intervention
  • Sensitivity to the needs & issues of homeless persons, persons living with trauma, persons with
  • disabilities, (mental illness, alcohol and other drug problems, etc.)
  • Tolerance of stressful situations and the ability to deal with stress constructively 

Other expectations:

  • Access to a reliable vehicle, insurance, current CA driver’s license & good driving record.
  • Certification in CPR/First Aid.

LANGUAGE SKILLS:

Ability to read and comprehend instructions, short correspondence, memos, business correspondence and all other mental health related documents.  Ability to write clear, concise and accurate correspondence. Effective oral and written communication skills.

MATHEMATICAL SKILLS:

College level mathematical skills required.

REASONING ABILITY:   

Ability to solve complex problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, or diagram form. Demonstrated skill with problem solving techniques.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by staff member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is regularly required to sit, stand, move up and down stairways, talk and hear, drive to and from community appointments. The employee must regularly lift and/or move up to ten pounds.  Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

MENTAL DEMANDS:

This position requires the individual to work with minimal supervision. Guidance is available as necessary, however, the individual is expected to be able to function autonomously and make individual decisions when appropriate.  Position does require ability to interact with a variety of individuals and the ability to meet deadlines and time pressure based on the volume of work. 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise and/or level of distractions in the work environment are usually moderate.

Conclusion

We invite you to be part of a vibrant and talented team that is committed to promoting health and self-sufficiency, fighting for equity, and celebrating diversity and inclusion!

BOSS is committed to the principle of equal opportunity in education and employment. BOSS does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability in admission to, access to, treatment in, or employment in its programs and activities. 

To Apply

Send resume and cover letter to hrjobs@self-sufficiency.org.

Black, Indigenous, People of Color, and individuals with lived experience are highly encouraged to apply!

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