Position: Property Manager
Division: Operations/Property Management
Reports to: Operations Manager
Salary: $55k-65k/year, Full-Time, 40+ hours/week, Exempt
Under the direction of the Operations Manager, The Property Manager is responsible for the day-to-day operation of the property(ies) and for the supervision of assigned Property Management staff. This includes working in concert with Resident Services staff in developing a supportive environment for all residents within the property(ies). The Property Manager ensures the property is well-maintained within established operating and fiscal policies, as well as ensuring compliance with all regulatory agencies and investors.
Duties and Responsibilities
- Works closely and in partnership with Resident Supportive Services staff counterpart to regularly communicate about property issues and events, and to problem solve resident issues and concerns.
- Ensures the property is maintained physically to meet criteria set by BOSS and funders. This is achieved by working with the onsite Maintenance Technician and vendors to support and ensure necessary work is performed.
- Prepares written recommendations for physical repairs and/or replacements, improvements and supplies and submits them to Operations Manager as needed.
- Maintains occupancy based on the organization’s standard. This includes anticipating vacancies, adhering to Waiting List procedures and selection policies in compliance with Federal, State, Local, Regulatory, and BOSS requirements.
- Conducts all certification and recertification interviews as necessary per program regulation and organization policy.
- Ensures that all resident files are maintained, accurate, and current.
- Ensures rent is collected by the 5th of each month for all tenants. Takes appropriate steps to solicit payments as described within the Property Management Policies and Procedures Manual.
- Reviews rent roll monthly to ensure accurate security deposits, rents, move in dates, etc.
- Prepares and submits weekly and monthly reports for submission to the Operations Manager.
- Reviews the property’s monthly income and expense statement and reports any potential problem areas to Operations Manager.
- Leads monthly tailgate safety meetings at property(ies) and ensures facilities receives sign-in sheets upon completion.
- Manages resident evictions in compliance with court-orders and directives from legal counsel or Operations Manager.
- Convenes and chairs Town Hall Meetings in accordance with the organization standards and requirements.
- Provides direct assistance and direction during after-hours emergencies, as needed.
- Performs additional duties as assigned by management.
Education and Experience
High School Diploma or GED is required. College education is preferred. Minimum one year of supervisory experience is required. Relevant informal supervisory or leadership experience may satisfy this requirement. Affordable housing and/or property management experience is strongly preferred. Experience or knowledge of affordable housing programs is strongly preferred (e.g. Tax Credit, HUD, and Section 8).
Preferred Skills and Work Experience
- Critical thinking and problem solving skills required and exercises common sense, good judgment, consistency and self-control in day-to-day contact with residents and in other business-related matters.
- Promotes harmonious relations among residents, staff, vendors, and persons of the larger
- Must be able to de-escalate and resolve conflict with residents and staff if needed.
- Ability to work well with individuals from diverse socio-economic and ethnic backgrounds.
- Strong verbal presentation skills with the ability to speak effectively before groups of
residents and/or staff.
- Strong written communication skills with the ability to write routine reports and
- Strong computer skills in MS Office (Excel, Word and Outlook). Knowledge of Yardi desirable but not required.
- Ability to read and interpret documents such as Emergency Management Systems, including safety rules, operating maintenance instructions, and procedure manuals.
- Knowledge of landlord-tenant law and procedures with ability to comprehend HUD manuals and industry publications and knowledge of building maintenance systems.
- High attention to detail and strong organizational skills with the ability to perform multiple functions simultaneously in a timely manner.
- Must be able to receive & follow through on verbal information/instructions over the phone, via e-mail and in person as supervisor & management is not on site.
- Must be able to be aware of sounds made by emergency equipment and take appropriate action.
- Must be able to detect foreign/unpleasant odors while walking through buildings, such as a natural gas leak.
- Must have reliable means of transportation to travel between properties as necessary to carry out duties and responsibilities associated with position.
- Creative, dynamic, flexible and resourceful personality with the ability to infuse staff and
participants/residents with enthusiasm
- Excellent assessment & problem-solving skills; commitment to being proactive in addressing needs and issues presented by participants/residents
- Excellent interpersonal and communication skills, both written and verbal
- Good computer skills and facility in using Microsoft Word and Excel and in using email and web-based applications (internet search, etc.)
- Knowledge and understanding of Yardi Systems Property Management Software.
- Sensitivity to the needs & issues of homeless persons, persons living with trauma, persons with disabilities, (mental illness, alcohol and other drug problems, etc.) Certifications or
- Certified Occupancy Specialist (COS) and/or Certified Tax Credit Specialist depending on property and regulatory structure or attainment of within six (6) months of hire.
Other Competencies (Skills, Abilities, and Behaviors)
Ability to read and comprehend instructions, compose short correspondence, memos, business correspondence and all other mental health related documents. Ability to write clear, concise and accurate correspondence. Capable of establishing positive interpersonal relationships with a broad range of people. Effective oral and written communication skills.
High School level mathematical skills required. Ability to add, subtract, multiply and divide, using whole numbers, fractions, and decimals. Ability to compute rate, ratio, and percent. Experience in preparing budgets a plus. Willingness to learn to prepare annual budgets is essential, training is provided.
Ability to solve complex problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram form. Demonstrated skill with problem solving techniques.
OTHER SKILLS REQUIRED
Ability to operate computer, printer, copy and fax machines, calculator, and other office equipment. Must have a philosophy that is consistent with the Mission, Vision and Core Values of the organization. Ability to act as a strategic partners to organization-wide and regional leadership and management teams; strong project and time management skills; excellent communication skills and ability to foster relationships with employees at all levels within the organization. Ability to work under pressure and meet established goals and objectives; and strong interpersonal, persuasion and creative problems solving skills are required.
- Frequent and daily use of computer.
- Approximately 40% of the job is done sitting, 30% standing, and 30% walking. Frequent and daily walking, stooping, bending, squatting (to retrieve files or pick up debris). Climbing stairs, walking on uneven ground, and reaching at, below, or above shoulder level.
- Frequent face-to-face interactions with residents, staff, and visitors. Must speak clearly and articulate with extreme accuracy to provide directions, talk on the phone, etc.
- Occasionally may lift and push items up to 25 lbs, climb ladders, kneel, twist, or grasp/pull/carry/push equipment such as janitorial carts, vacuums, brooms, or mops.
- Must occasionally withstand heights up to the number of stories in the building. Property Manager must be able to independently get to all areas of the property (including roof).
- Requires the ability to see, smell and hear.
- This job is mainly conducted in an apartment complex where noise and temperature variations are minimal.
- Work is performed inside approximately 75 percent of the time. Inspections, tours, deliveries, etc., may be performed, in part, outside.
- May be exposed to loud noises during emergencies and expected to handle irritate, belligerent, or upset residents or visitors with calmness, diplomacy, and good social skills.
- May occasionally be exposed to blood or other bodily fluids/excretions. Safety measures are in place and training will be provided.
- May be exposed to hazardous materials such as paints, cleaners, orother janitorial/maintenance materials.
- While performing the responsibilities of the Property Manager job, these work environment characteristics are representative of the environment the Property Manager will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the Property Manager job.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization may or may not exist. Ability to reason effectively and interpret a variety of instructions furnished in written, oral or diagram form. This position requires the individual to work with minimal supervision. Guidance is available as necessary, however, the individual is expected to be able to function autonomously and make individual decisions when appropriate. Position does require ability to interact with a variety of individuals and the ability to meet deadlines and time pressure based on the volume of work.
This job description is intended to convey information essential to understanding the scope of the Property Manager position and it is not intended to be an exhaustive list of experience, skills, efforts, duties, responsibilities or working conditions associated with the position. Management reserves the sole right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, nor by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type. Employment is “AT-WILL” and may be terminated at any time by the employer with or without cause or notice.