Position: Project Coordinator
Division/Unit: Shelter & Housing Programs
Reports to: Deputy Director
Salary: $50k-60k/year, Full-Time, 40+ hours/week
FSLA Status: Exempt
Under the supervision of the Deputy Director, the Project Coordinator is responsible for providing oversight of services for designated residential programs. The Project Coordinator works collaboratively with the Project Coordinator Manager in the supervision of staff, participants, and programmatic activities. The Project Coordinator is responsible for administrative tasks as assigned by the Project Coordinator and may at times be required to provide case management services to program participants.
Responsibilities/Statement of Duties
- Supervise performance of assigned facility staff, including on-call personnel; ensure adequate
performance (shadow shifts, training, support)
- Coordinates staff schedules and programmatic activity schedules
- Share responsibility for 24-hour operational oversight and coverage
- Share management of 20 operational systems (examples: medication, bed bug mitigation, sanitation, deep cleaning, personal belongings)
- Conduct staff meeting and trains staff, monthly supervision with staff
- Works collaboratively with the Project Coordinator to complete routine administrative tasks
- Work with Project Coordinator in ensuring quality outputs on operational deliverables (examples: bed nights, meals, access to staples for personal care and daily use, access to amenities such as phone/computer/copier/laundry)
- In collaboration with Operations Ensure adequate condition of physical plant, infrastructure
- Work with the Property & Operations Manager in conducting complete quarterly unit and facility inspections
- Work with Property & Operations Manager in identification & completion of facility maintenance issues
- Provide management of projects & events with staff, participants, volunteers, stakeholders
- Ensure the development of improved delivery of program activities
- Coordinates pick-up, storage, and utilization of purchased and donated goods
Leads or assists in response to urgent community priorities, crises, safety issues
- Provide shift coverage as needed
- Leads community processes to develop, train, uphold program expectations
- Coordinates communication among community members, especially among staff; promotes utilization of communication tools
- Coordinates functional community governance (observations, 1:1 meetings, check-ins, role development, Village Council, mediation, safety & exit, appeal)
- In collaboration with the Senior Shelter Manager, provides daily communication of bed vacancies to designated entities
- Ensure that staff are communicating effectively with one another and with residents
- Collects program fees and submit to fiscal
- Facilitates classes and oversees support groups as needed
- Continually update Shelter operations manual and when necessary, write policies and procedures for new programs as they created.
- Participate in Leadership Team and other BOSS activities and provides weekly and Monthly reports to Executive Director and Leadership Team as directed
- Enforces staff and program standards, and on-going implementation of Housing-First and Trauma-
- Informed Care and Critical Time Intervention from a residential perspective
- Supports organizational development and integration
- Represent BOSS to community partners and stakeholders as needed
- Familiar with HMIS; Art Reports and ShelterPointe is a plus.
- Supervise and be responsible for Kitchen procurement and cooks
Education and Experience
B.A. in counseling, social work or psychology or relevant field is preferred (OR) Associates Degree and supervisory experience in social services in a community setting providing services for persons with histories of homelessness, psychiatric disabilities, HIV/AIDS and substance abuse.
Preferred Skills and Work Experience
- Understanding of, and commitment to, the use of harm reduction strategies in the provision of
- Understanding of, and commitment to, the use of evidence based practices, including housing-
first, trauma-informed care and critical time intervention
- Commitment to active client involvement in program development and the design and delivery
of supportive services
- Creative, dynamic, flexible and resourceful personality with the ability to infuse staff and
participants/residents with enthusiasm
- Excellent assessment & problem-solving skills; commitment to being proactive in addressing
needs and issues presented by participants/residents
- Knowledge of community and social service resources in Alameda County
- Excellent interpersonal and communication skills, both written and verbal
- Good computer skills and facility in using Microsoft Word and Excel and in using email and web-
based applications (internet search, etc.)
- Knowledge and understanding of data collection and interpretation
- Experience in counseling and crisis intervention
- Sensitivity to the needs & issues of homeless persons, persons living with trauma, persons with
disabilities, (mental illness, alcohol and other drug problems, etc.)
- Tolerance of stressful situations and the ability to deal with stress constructively
Other Competencies (Skills, Abilities, and Behaviors)
Ability to read and comprehend instructions, compose short correspondence, memos, business correspondence and all other mental health related documents. Ability to write clear, concise and accurate correspondence. Capable of establishing positive interpersonal relationships with a broad range of people. Effective oral and written communication skills.
High School level mathematical skills required.
Ability to solve complex problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram form. Demonstrated skill with problem solving techniques.
Other Skills Required
Ability to operate computer, printer, copy and fax machines, calculator, and other office equipment. Must have a philosophy that is consistent with the Mission, Vision and Core Values of the organization. Ability to act as a strategic partners to organization-wide and regional leadership and management teams; strong project and time management skills; excellent communication skills and ability to foster relationships with employees at all levels within the organization. Ability to work under pressure and meet established goals and objectives; and strong interpersonal, persuasion and creative problems solving skills are required.
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Project Coordinator job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Project Coordinator job. While performing the duties of the job, the employee is regularly required to sit, stand, move up and down stairways, talk and hear, drive to and from community appointments. The employee must regularly lift and/or move up to ten pounds and occasionally lift and/or move up to twenty pounds. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.
While performing the responsibilities of the Project Coordinator job, these work environment characteristics are representative of the environment the Shelter Coordinators will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the Project Coordinator job.
While performing the duties of this job, the employee is occasionally exposed to Shelter like settings and vehicles. The noise level in the work environment is usually quiet to moderate. Employee must be willing to accept inherent risks presented by working in a shelter for the homeless setting.
While performing the responsibilities of the Project Coordinator job, these work environment characteristics are representative of the environment the Project Coordinator will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the Project Coordinator job.
Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization may or may not exist. Ability to reason effectively and interpret a variety of instructions furnished in written, oral or diagram form. This position requires the individual to work with minimal supervision. Guidance is available as necessary, however, the individual is expected to be able to function autonomously and make individual decisions when appropriate. Position does require ability to interact with a variety of individuals and the ability to meet deadlines and time pressure based on the volume of work.
This job description is intended to convey information essential to understanding the scope of the Project Coordinator position and it is not intended to be an exhaustive list of experience, skills, efforts, duties, responsibilities or working conditions associated with the position. Management reserves the sole right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, nor by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type. Employment is “AT-WILL” and may be terminated at any time by the employer with or without cause or notice.