Staff Positions:

On-Call Program Aides

LocationBerkeley, Oakland and Hayward
Contact Dina Mayfield
Director of Shared Services
AgesMust be over 18


Application Procedure:
To be considered for this position you must send 1) your resume and 2) a letter of interest to:
FAX: 510-649-0627
No phone calls please

Due to volume of resumes received, only applications submitted via email will receive an acknowledgement indicating receipt.

BOSS is an Equal Opportunity Employer


The On-Call Program Aide is primarily responsible for providing a safe and healthy environment and welcoming atmosphere for program participants at BOSS Family Programs & Emergency Shelter & Transitional Housing. On-call program aides work as needed to relieve full-time staff in both programs. Applicants must be available for evening, overnight and weekend shifts. The ability to work overnight and several shifts per week is strongly preferred.


  • Report to work as arranged with supervisors in order to maintain shift coverage and primary supervision and support of program participants.
  • Responsible for reporting work availability on a weekly basis to the Program Managers at three programs –Casa Maria, SCHP, and USV.
  • Ability to coordinate assigned shifts at two works sites.
  • Set and contribute to a safe, dignified, orderly atmosphere by enforcing program rules, policies, and procedures as well as through observing stated DHS grievance policy. Act as a role model – guiding participants and facilitating appropriate behavior about daily living skills, self-care, personal interaction, social relationships and constructive time management.
  • Conduct regular rounds of the facility and interact with participants to share information, provide supplies, conduct intakes, and facilitate interventions as necessary. Rounds include the interior (participant living quarters, bathrooms, community rooms) and exterior of the building.
  • Maintain appropriate professional boundaries with participants and staff; Respond to participant requests in a professional and courteous manner; Observe and adhere to participant confidentiality standards.
  • Ensure the safety of participants by limiting access to facility to participants, staff, and authorized visitors and service providers; help to ensure adequate health and safety standards are maintained throughout the facility.
  • Perform daily maintenance, cleaning and kitchen duties (assist in preparing living units for incoming participants, cleaning and maintaining the kitchen and dining areas, daily upkeep and cleaning of shelter and office areas);
  • Assist with serving resident meals as needed.
  • Maintain thorough and accurate records, files, correspondence and statistics; Complete necessary documentation (both hand-written and computer based/data entry) in a timely, accurate, complete and legible manner. May include, but not limited to: notations in the shelter log, bed roster, incident reports, late arrivals, sign-in sheets, referrals, showers and laundry schedules, and any other forms used or as directed by your supervisor.
  • Respond appropriately to emergencies including contacting appropriate staff and supervisor(s), interacting with police, fire, and medical personnel as needed.
  • Perform intakes with new participants; intakes include reviewing the program agreement and rules.
  • Maintain and promote the cooperative, harmonious, teamwork environment BOSS strives to promote within the workplace; Maintain and promote an atmosphere of dignity and respect in line with the philosophy and policies of BOSS
  • Ensure effective communication of priority information to all necessary staff and shifts.
  • Provide front desk and other reception duties in a professional and courteous manner; relay timely and accurate messages. Provide information upon request about available services offered.
  • Provide varying shift coverage as needed and available.
  • Complete designated program-specific, shift-specific tasks.
  • Participate in staff and shift change meetings as required.
  • Other Duties as assigned. 


Education and Experience:  

  • High School Diploma or GED required;  2 years experience working is a Shelter environment.
  • Must be available to work evening, overnight and weekend shifts on a regular but unpredictable basis. Ability to keep a flexible work schedule is therefore essential.
  • Must be available to work on short notice and to work overtime when required.
  • Knowledge of issues facing program participants (e.g. substance use, mental health, domestic violence, resources for undocumented individuals, workplace reintegration, etc.).
  • Sensitivity to the needs of homeless families; Able and willing to work with diverse staff and participant populations.
  • Supportive, patient, responsible, energetic and a team player. Strong written/oral communication skills; computer literate; proficient in the use and operation of computers and basic MS applications (Word, Excel, Access, Outlook, etc…).
  • Must be able to conduct extensive charting, data entry and documentation of services, incidents and other relevant information.
  • Essential functions of the position may require use of a telephone, work at a standard computer terminal and the ability to follow reasonable ergonomic recommendations, sit for long periods, stand, reach, lift and carry 40 pounds, bend and climb ladders. Must be able to navigate several flights of stairs many times a day.
  • Possess or be able to obtain CPR and First Aid certification.
  • Position requires routine TB (Tuberculosis) testing and documentation (post-offer).
  • Background checks required. (Pre-offer).
  • Able and willing to travel locally as needed. 

Preferred Skills and Work Experience: 

  • Bilingual English/Spanish strongly preferred.
  • Bachelor’s degree in social work or related field of study preferred.
  • Experience working with mental health related issues, substance abuse, domestic violence, Child Protective Service agencies, HIPAA and crisis intervention techniques.
  • Previous work experience in a crisis setting and ability to respond appropriately to emergencies including contacting appropriate staff and/or contacting and interacting with police, fire, and medical personnel as needed.

Other Competencies (skills, abilities, behaviors)

  • Must possess a commitment to the belief that all people have the right to dignity, respect, opportunity and full community inclusion.
  • Must have a philosophy that is consistent with the Mission, Vision and Core Values of the organization.
  • Ability to work under pressure and meet established goals and objectives; and strong interpersonal, persuasion and creative problems solving skills are required.
  • Crisis Intervention and Counseling: Understands and is able to utilize effective crisis intervention and counseling skills, and identifies the goals of counseling and the ethical and confidentiality issues involved in domestic violence counseling.
  • Listening Skills and Women’s Voices: Understands and utilizes effective active listening skills, works through blocks to listening, and respects and is directed by the “voices” of the women with whom you are working.
  • Role of Advocates: Understands and is able to implement the principles and practice of being an advocate for women’s needs (individual and collective) rather than a “case worker” for women and their children.
  • Shelter Services: Understands and is able to provide the full complement of shelter services available within the self-help, safe, and confidential shelter program available.
  • Role-modeling: Incorporates and demonstrates personal/professional empowerment principles and behaviors such as conflict management, assertive communication, respect, acknowledgment of biases, etc.
  • Education and Support Group Services: Understands and is able to assist victims in utilizing the full range of educational and support group services available directly by the shelter or through referral to other community services.
  • Individual Advocacy and Safety Planning: Understands the philosophical and practical need for victims to develop advocacy skills for themselves so that they can request and receive the services and protection needed to live safely outside a domestic violence shelter.
  • Rural and Urban Differences: Understands, respects, and incorporates the differing geographical, cultural, and safety issues which accompany rural and city living and how the different environments affect the type and format of services a community can provide to victims.

Physical Demands

  • These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the On-Call Program Aides job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the On-Call Program Aide job.
  • While performing the duties of the job, the employee is regularly required to communicate in person or by telephone. The employee must be able to travel to client locations. The employee is frequently required to stand, walk, reach, bend; use hands to finger, handle or feel objects, tools or controls; and reach with hands and arms. The employee occasionally must sit. The employee must occasionally lift and/or move up to 40 pounds.