Housing Specialist OVERVIEW OF THE POSITION
The Housing Navigator will need to have extensive experiences working with individuals that are literally homeless and disabled. Knowledge of the Housing First Model and able to follow the HUD defined principals is critical. Should have knowledge of Tenant/Landlord Law and be able to mediate objectively between program participant and the property manager. Be comfortable speaking with landlords and cultivating a pool of units for BOSS clients to rent.
The Housing Navigator under the direction of the Housing Stabilization Program Manager provides client advocacy, case management, benefit establishment, linkage to Mental Health/Substance Abuse services, linkage to stable housing and all other supportive services as needed. Housing Navigators will provide individualized client support by helping each client develop a plan to address their barriers, increase their income, and maintain and sustain permanent housing. The Housing Navigator will take full responsibility for their clients’ success.
Housing Specialist RESPONSIBILITIES/STATEMENT OF DUTIES
- Conduct screening interviews, complete intake documentation and assist clients to establish a housing stability plan and program exit strategy for of all participants.
- Provide case management and navigation services that will guide participant and keep them on course to meet the goals the participant established in the stability and exit plan.
- Onsite case management no less than once a month. Address barriers that would prevent tenant from sustaining permanent housing and determine level of need for self-sufficiency in areas of transportation, legal issues, increasing incomes, benefits, dental and eye connections, family reunifications, volunteer opportunities, connecting with social groups of interest, substance abuse services, housekeeping, childcare, isolation issues, etc.
- When necessary physically take client to appointments for central entry system and homestretch assessments, medical appointments, , p/u prescriptions, help with move ins, be prepared to do what it takes to keep movement flowing in the right direction in each participants plan for self-sufficiency.
- Families with children, it is the navigators’ responsibility to make sure that children are in school and those children’s needs are met.
- Intensive landlord recruitment, solicit program through cold calling, word of mouth, classified ads, internet research and targeting neighborhoods where participants have chosen to live, developing relationships with publicly subsidized housing properties and agents of below market properties.
- Assist clients with paper housing applications and on line applications, advocate for clients with prospective landlords.
- HQS Inspections and Annual inspections.
- Respond to Landlords who have concerns with tenant behaviors; mediate landlord/ tenant issues and tenant/ neighborhood issues.
- Make sure that landlord vacancies are filled expeditiously.
- Complete Rent calculation forms and complete check request each month for rent payments.
- Create, maintain and close out client files. This includes all documents related to families with children and maintaining appropriate documentation for children’s educational activities.
- Complete required paperwork for landlord payment.
- Enter case notes and services into Clarity the HMIS database.
- Complete follow-up and retention services, and provide back-up documentation in client file.
Outreach and Relationship Management
- Outreach to community, business owners, realtors, landlords, housing developers and other service providers to identify new and existing opportunities and build strong relationships to better assist clients in accessing resources, employment, supportive services, and housing opportunities.
- Attend collaborative meetings identified by program manager.
- Network with other agencies, coalitions, and local community meetings.
- Actively participate in staff meetings and trainings.
- Other duties as assigned
Housing Navigator MINIMUM REQUIREMENTS
- Bachelor’s degree in Sociology, Psychology, Social Work or related field, (OR) H.S. Diploma or GED with 7 years experience working with homeless populations.
- Knowledge of tenant landlord law.
- Computer skills with proficiency in Microsoft Office.
- Have or be willing to attend Clarity training.
- Project a professional demeanor.
- Demonstrated ability to work independently and as part of a team.
- Strong written and verbal communication skills.
- Maintain a regular attendance.
- Must maintain and execute confidential information.
- Highly motivated self-starter and ability to coordinate multiple projects/tasks simultaneously in a high-pressure environment.
- Ability to work with diverse communities and exercise mature judgment.
- Knowledge of Alameda County Resources and have established contacts.