Staff Positions:

Housing & Health Liaison

LocationBerkeley, Oakland, Hayward
Contact Dina Mayfield
Director of Shared Services
AgesMust be over 18

The mission of BOSS is to help homeless, poor, and disabled people achieve health and self-sufficiency, and to fight against the root causes of poverty and homelessness. The organization was founded in 1971 by a group of volunteers from the Hillel Streetwork Project in Berkeley who responded to the needs of mentally ill individuals being released to the streets by state hospital closures. Today BOSS is an award-winning organization that helps people who are facing deep poverty and multiple special needs. BOSS works one-on-one with each family and each individual to help them achieve stable income, permanent affordable housing, and lasting wellness.

Housing & Health Liaison OVERVIEW OF THE POSITION

Reporting to the Deputy Director, the Housing & Health Liaison, will work closely with Housing Program Coordinators, that include Ursula Sherman Village, Casa Maria and South County Homeless Project in a supervisory role and with an understanding of the nexus between housing and health to ensure linkage with Medi-Cal eligible services while tracking and billing for Medicaid Administrative Activities (MAA); Providing high quality, trauma-informed therapeutic services and/or care management to a diverse population who may be experiencing barriers to receiving office-based behavioral health services; and utilize. These developmentally appropriate, individualized services may occur in the community shelters.


Clinical Practice

  • In a manner consistent with strength-based, co-occurring capable, trauma-informed, and needs-driven practice, provides and is responsible for all aspects of participants clinical program. This includes but is not limited to completing culturally mindful comprehensive behavioral health evaluations and assessments, treatment planning, discharge planning, participation in family conferencing when appropriate, provision of individual and collateral therapy, crisis management and coordination of care including working with adjunctive resources such as staff, therapeutic behavioral service providers, and/or psychiatrists.
  • Delivers services to participants with an awareness and integration of the developmental milestones of those impacted by trauma.
  • Performs a full therapeutic schedule of participant contact hours based on supervisor directives.
  • Provides clinical leadership and consultation to other treatment team members

Care Management/Coordination

  • Provides comprehensive and individualized care management and coordination of services, resources and referral services.
  • Communicates collaboratively and regularly with essential team members to keep them informed and to facilitate continuous open lines of communication.
  • Collaboratively works with collateral contacts to assess participant/family needs and to identify appropriate natural supports and community services to meet those needs.
  • May serve as case manager, as well as a community liaison for professional and community resources.

Documentation/Administrative Duties

  • Maintains participant records in an orderly and timely manner.
  • Utilizes computer-based means to effectively track and complete all MAA documentation.
  • Demonstrates knowledge of and meets all deadlines.
  • Adheres to administrative and productivity goals
  • Participates in internal and community-based quality assurance as assigned.
  • Verifies all aspects of documentation meet or exceed county, state and federal guidelines.
  • Meets all HIPAA standards including but not limited to in exchanging information, keeping Protected Health Information (PHI) secure, and following procedures to protect electronic transmission/access to PHI at the agency and in the community.

Professional Development:

  • Participates in weekly individual and group supervision meetings as assigned.
  • Maintains current license with the BBS which includes promptly completing continuing Education or examinations as required.
  • Participates in trainings and provides training as assigned.

Community Leadership:

  • Represents BOSS professionally in meetings and every community situation.
  • Participates in community committees and presentations as assigned.


  • Maintains excellent professional boundaries and adheres to all professional ethical standards including abuse reporting, and maintenance of participant confidentiality.
  • Adheres to all agency and program policies including Boundary Code of Ethics, Core Competencies, Code of Conduct, Employee Handbook and state and federal regulations.

Additional Duties:

  • Other related duties as assigned by Supervisor
  • May drive on agency business as required.
  • May participate on agency Continuous Quality Improvement Committees.


  • Demonstrates knowledge of adult development and emotional disorders as relevant to programs target population.
  • Demonstrates knowledge of individual and family assessments, diagnosis, differential treatment approaches and interventions including intensive case management services.
  • Demonstrates knowledge of documentation standards and capacity to meet documentation expectations.
  • Provides developmentally appropriate treatment services consistent with program model and involving multiple systems planning and coordination.

Housing & Health Liaison MINIMUM REQUIREMENTS

Preferred: Licensed mental health professional in the state of California to practice as a clinical psychologist, social worker or nurse practitioner


  • Master’s Degree in Social Work or Counseling from an accredited college or university and a minimum of 5 years in behavioral health leadership position
  • Demonstrated knowledge in the areas of diagnostic assessment, individual/family/group behavioral treatment methods for target population of program.
  • Demonstrated cultural responsiveness in working with diverse families and communities.
  • Clean driving record; current CA Driver’s License or ability to obtain within 10 days after hired.
  • Basic computer and keyboarding competence with the ability to use Microsoft Office Suite and/or competency with electronic clinical documentation systems.
  • Must be able to respond quickly to emergencies, and to learn and implement Pro-ACT (or other agency approved training)
  • Must be able to physically monitor youths to ensure they do not hurt themselves or others.
  • The job has potential for injury or harm, and the ability to assess and avoid threats posed by participants and the community is necessary to maintain safety.


  • Ability to read and comprehend instructions, short correspondence, memos, business correspondence and all other mental health related documents.
  • Ability to write clear, concise and accurate correspondence.
  • Capable of establishing positive interpersonal relationships with a broad range of people.
  • Effective oral and written communication skills.


  • Ability to solve complex problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, or diagram form.
  • Demonstrated skills with problem solving techniques.


  • Ability to operate computer, printer, copy and fax machines, calculator, and other office equipment.

Housing & Health Liaison Other Competencies (skills, abilities, behaviors)

  • Must possess a commitment to the belief that all people have the right to dignity, respect, opportunity and full community inclusion.
  • Must have a philosophy that is consistent with the Mission, Vision and Core Values of the organization.
  • Ability to work under pressure and meet established goals and objectives; and strong interpersonal, persuasion and creative problems solving skills are required.

Housing & Health Liaison Physical Demands

  • These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Housing & Health Liaison. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Housing & Health Liaison.
  • While performing the duties of the job, the employee is regularly required to communicate in person or by telephone. The employee must be able to travel to client locations. The employee is frequently required to stand, walk, reach, bend; use hands to finger, handle or feel objects, tools or controls; and reach with hands and arms. The employee occasionally must sit. The employee must occasionally lift and/or move up to 40 pounds.

Housing & Health Liaison Work Environment

While performing the duties of this job, the employee is occasionally exposed to Shelter like settings and vehicles. The noise level in the work environment is usually quiet to moderate. Employee must be willing to accept inherent risks presented by working in a shelter for the homeless setting. These characteristics are representative of those an employee may encounter performing the essential functions of the job. The employee works with seriously mentally ill individuals where a high degree of stress is possible. The position does not normally involve exposure to blood, body fluids or tissues; but it may require performing unplanned tasks where exposure may occur. The position requires the use of standard precautions.

Housing & Health Liaison Mental Demands

Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization may or may not exist.  Ability to reason effectively and interpret a variety of instructions furnished in written, oral or diagram form. This position requires the individual to work with minimal supervision. Guidance is available as necessary, however, the individual is expected to be able to function autonomously and make individual decisions when appropriate.  Position does require ability to interact with a variety of individuals and the ability to meet deadlines and time pressure based on the volume of work.