Staff Positions:

Clinical Case Manager – Adult Service Team

Contact Dina Mayfield
Director of Shared Services
AgesAll Ages



Education and Experience:

◦Master’s Degree in Social Work or Counseling in a related field.
◦Licensed or licensed eligible and registered with the Board of Behavioral Sciences.
◦Competence in Medi-Cal documentation and Quality Assurance policies and standards.
◦One year experience working with adults who have mental illness and homelessness and two years working in the mental health field.
◦Possession of a valid California Motor Vehicle operator’s license.


The BOSS Adult Service Team Program is a strength based program and is committed to the belief that all people have the right to dignity, respect, opportunity and full community inclusion. The Clinical Case Manager will provide mental health services to eligible participants in Adult Service Team Program. This includes clinical assessments, treatment planning, referrals, collateral contacts and case management.  The PSC is responsible for working as part of a team and provides direct services to participants as well as collaborates with other agencies and professionals. The position is also responsible for the timely and accurate documentation as well as Medi-Cal billing. Our team has a robust clinical training and supervision program for all Clinical Case Managers.  


  • Responsible for the assessment of mentally ill adults and the development of an individualized, collaborative, strengths-based treatment plan for each assigned participant.
  • Maintain appropriate case documentation per Medi-Cal and other contract guidelines utilizing Alameda County’s Electronic Medical Record system, Clinician’s Gateway.
  • Provide direct services as outlined in the individual care plan.
  • Collaborate with community partners.
  • Work with resources to meet participant’s needs in the areas of education, employment, money management and mental health.
  • Assist participants with SSI/SSDI application process.
  • Support participants in finding other housing, as desired.
  • Attend and participate in team meetings and case consultations.
  • Attend supervision meetings.
  • Attend job related conferences and in-service training and seminars.
  • Collaborate with the referring agent and other providers for specific cases.
  • Comply with all BOSS policies and procedures.
  • Other duties as assigned.

Clinical Case Manager Other Competencies (skills, abilities, behaviors)

Preferred Skills and Work Experience:

  • Engage and collaborate in providing mental health services.
  • Evaluate participants for the identification of needed supportive services and activities.
  • Effective at locating community services and resources for a variety of needs.
  • Conflict resolution and de-escalation skills.
  • Work effectively with diverse ethnic, religious, socioeconomic and professional groups of people.
  • Plan, coordinate, and facilitate services for clients referred from the Alameda County System of Care.
  • Access to a dependable means of transportation that is properly insured and operated per requirements of all laws.
  • Ability to pass a criminal records clearance check.
  • Must maintain good relationships with clients, co-workers, government representatives and any others with whom the Agency is transacting business, and relate to them in a professional manner.
  • Ability to hear and integrate critical feedback as well as to give critical feedback appropriately.
  • Desire and ability to work with a racially and ethnically diverse clientele that is facing multiple challenges related to disabilities and homelessness.
  • Good writing and editorial skills. Capable of creating well-written reports and maintaining required case notes and other documentation within required time-frames.
  • Ability to work under pressure and meet established goals and objectives. Strong interpersonal, persuasion and creative problems solving skills are desirable.
  • Have good keyboarding skills and computer literacy; must be able to use internet applications, web browsers, email, search engines efficiently.
  • Must possess a commitment to the belief that all people have the right to dignity, respect, opportunity and full community inclusion.
  • Must have a philosophy that is consistent with the Mission, Vision and Core Values of the organization.