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Position: Peer Support Case Manager
Division/Unit: Reentry & Neighborhood Safety
Reports to: Project Coordinator
Salary: $19 – $21/hr.
Non-Exempt, Eligible representation by the California Professional Employees, #2345


The Peer Support Case Manager will be credible messenger experienced in violence prevention and reentry services, preferably as a Certified Peer Specialist and/or Life Coach with documentation skills. This position is designated for a person who identifies as having a lived experience and is willing to use and share his or her personal, practical and learned experience, knowledge, and first-hand insight to benefit the team and its participants. The Peer Support Case Manager will be expected to work one-on-one with referrals from Oakland Department of Violence Prevention, Alameda County Probation Department, CDCR Parole, and/or referrals directly from community partners, parents and self-referrals to provide ongoing supports participants may need to avoid incarceration in the future.

Responsibilities/Statement of Duties

Under the oversight of the Deputy Director of Reentry and Neighborhood Safety Programs and direct supervision of the Program Coordinator, the Peer Support Case Manager has multiple responsibilities at the Neighborhood Impact Hubs in Downtown, East and West Oakland.

Essential Duties/Responsibilities:

Working within a tiered, multidisciplinary team, the Peer Case Manager assesses and documents the participant individual strengths, needs, abilities, preferences and goals, and concerns using DAP notes. The Peer Support Case Manager with taking participants to appointments, going on outreaches, housing navigation services, housing stabilization services and assists coworkers with case management responsibilities; serves as a role model of recovery; utilizes a team approach to accomplish goals. Adheres to all State, Federal and County documentation standards and HIPAA and CORI regulations

  • Participate in planning for services for participants, through face-to-face meetings and facilitation of group discussions.
  • Assist reentry participants in completing required assignments.
  • Meet with participants on an on-going, as needed basis on and off site and be available via email and cell phone for support, advice, and guidance.
  • Attend and participate in team meetings.
  • Participate in regularly scheduled on-going trainings and supervision.
  • Assist in connecting participants to community-based support resources, and other ancillary services.
  • Engage participants to develop reentry plans that ensure a smooth transition to back into the community and will provide both personal encouragement and practical assistance and supportive relationships that promote empowerment and self-learning;
  • Provides peer counseling and consultation to individual participants, families, and team members;
  • Acts as a liaison with community resources; carries out (re)habilitation and support functions; and referrals to employment and job training, housing navigation, enrollment in educational processes, family reunification, substance abuse and/or mental health services, as well as support and consultation to families, and provide conflict resolution, crisis intervention, and violence interruption.
  • Participate in the recruitment of volunteers and organizing and participating in events.
  • Meet with participant on a regular basis to establish working relationship and to support participant in prosocial goals;
  • Attend ongoing mentor training and support sessions;
  • Maintain participant charts and notes, update after each interaction with participant.
  • Keep time logs, case notes, web based reporting and other information as requested by Director of Reentry Services.
  • Other duties as required

Minimum Requirements

Education and Experience: Preferred Bachelors Degree or High School Diploma or equivalent combination of education and/or experience (may include specialty certificate: CADC, mental health certificate, peer specialist certificate, life coach certificate in related field) and 3 or more years of relevant work experience

  • 1 year of experience in a health or social service field
  • At least 2-3 years of ‘lived experience’ within the community behavioral health system and/or criminal justice system, preferably in Alameda County
  • Knowledge of criminal justice, reentry and violence prevention/interruption issues such as (but not
    limited to) and a willingness to share that experience
  • Knowledge of computers and software including Microsoft Excel, Microsoft Word
  • Sensitivity to, and experience working with the ethnically, culturally, socially, and sexually diverse
    individuals, communities, agencies, and organizations and persons who have experienced homelessness, incarceration, mental illness and/or substance abuse
  • Understanding of mental health issues and sensitivity toward mental health participants
  • Ability to follow oral and written instructions accurately
  • Ability to work as part of a team, to prioritize and handle multiple tasks and work independently in a high pressure environment
  • Good problem solving skills
  • Ability to work with participants and program staff from diverse cultural and social class backgrounds
  • Demonstrated excellent attendance and reliability

To Apply

Send resume and cover letter to:

BOSS has an organizational commitment to affirmative action and is an equal opportunity employer.