Position: Housing Navigator
Reports to: Program Manager
Salary Range: $25-27/hr, Full-Time (40 hr/wk)
Non-Exempt, Eligible representation by the California Professional Employees, #2345
The Housing Navigator is a direct report to the Program Manager for facilitating pathways to permanent housing for those who are on the street or in a BOSS shelter. He/she has experience maintaining relationships between landlords and guest and oversees housing-focused case management provided through BOSS’s Housing Navigation program. The Housing Navigator fills a central role in linking homeless guests to an appropriate housing plan and supporting the navigation team in sustaining placements. The end goal for the Housing Navigator is to facilitate rapid and resourced exits from homelessness into permanent housing and provides participant advocacy, case management, benefit establishment, linkage to Mental Health and/or Substance Use Services, linkage to stable housing and all other supportive services as needed. Housing Navigators will provide individualized support by helping each guest develop a plan to address their barriers, increase their income, and maintain and sustain permanent housing.
Responsibilities/Statement of Duties
Facilitate housing navigation activities using a housing first approach:
- Identify target/eligible participants, up to and including engaging harder to reach guests in dialogue about housing opportunities.
- Facilitate the housing planning process, including oversight of barriers and putting eligible participants on a path to maintaining housing.
- Prepare supporting documentation for guests, entering either the supportive or rapid re-housing programs.
- Coordinate appropriate systems to place guests in permanent housing and set up any necessary supports, such as utilities and furniture.
- Remain primary point of contact between the guest and landlord until after the signing of the lease or sublease.
- Facilitate monthly rent meeting and submit check requests for all housing guests being supported financially
- Check with landlords by the fifth of each month, ensuring that rent is paid and there are no concerns
- Remain the agency’s primary point of contact for landlord relationships
- Coordinate options for moving/maintenance issues
- Address lease-related issues on all supportive housing units
- Oversee the development and implementation of individual success plans in the housing stabilization program, including identification of barriers to obtaining/maintaining housing and steps to overcome them.
- Ensure that home visits are conducted at least monthly and more often, as appropriate
- Monitor documentation of case management activities and grant required forms.
- Oversee appropriate discharge plans from permanent housing programs.
- Serve on a team of housing navigators for select cases, as deemed appropriate by the volume of cases or the level of needs a guest may have.
- Participates in staff meetings and other group activities essential for operations
- Leads team discussions on participant progress and lack of progress, and helps to develop possible solutions to ensure best support for the participant’s success.
- Promotes good community relations and utilizes community services and resources.
- Attends scheduled training programs for professional development that includes, at a minimum, trainings required by BOSS and by regulatory and accrediting bodies.
- Assumes on-call responsibility, as assigned.
- Performs other duties as assigned.
Outreach and Relationship Management
- Outreach to community, business owners, realtors, landlords, housing developers and other service providers to identify new and existing opportunities and build strong relationships to better assist participants in accessing resources, employment, supportive services, and housing opportunities.
- Respond to community requests for street outreach intervention.
- Mediate disputes between homeless persons and neighborhood residents.
- Attend collaborative meetings.
- Network with other agencies, coalitions, and local community meetings.
- Actively participate in staff meetings and trainings.
- Other duties as assigned
- Bachelor’s degree in Sociology, Psychology, Social Work or related field, (OR) H.S. Diploma or GED with 7 years experience working with homeless populations
- Two years in related experience with case management services, housing, homeless and mentally ill populations.
- Computer skills with proficiency in Microsoft Office. HMIS training a plus.
- Project a professional demeanor.
- Demonstrated ability to work independently and as part of a team.
- Strong written and verbal communication skills.
- Maintain a regular attendance.
- Must maintain and execute confidential information.
- Highly motivated self-starter and ability to coordinate multiple projects/tasks simultaneously in a high-pressure environment.
- Ability to work with diverse communities and exercise mature judgment.
- Employment eligibility verification.
- Reliable transportation.
- Updated tuberculosis test.
- Successful completion of background screening.
- CPR/first aid training
- SOAR Certification or relevant training
- Ability to read and comprehend instructions, short correspondence, memos, business correspondence and all other mental health related documents.
- Ability to write clear, concise and accurate correspondence.
- Capable of establishing positive interpersonal relationships with a broad range of people.
- Effective oral and written communication skills.
- Ability to solve complex problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, or diagram form.
- Demonstrated skills with problem solving techniques.
OTHER SKILLS REQUIRED
Ability to operate computer, printer, copy and fax machines, calculator, and other office equipment.
Other Competencies (skills, abilities, behaviors)
- Must possess a commitment to the belief that all people have the right to dignity, respect, opportunity and full community inclusion.
- Must have a philosophy that is consistent with the Mission, Vision and Core Values of the organization.
- Ability to work under pressure and meet established goals and objectives; and strong interpersonal, persuasion and creative problems solving skills are required.
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Mental Health Liaison. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Mental Health Liaison.
While performing the duties of the job, the employee is regularly required to communicate in person or by telephone. The employee must be able to travel to participant locations. The employee is frequently required to stand, walk, reach, bend; use hands to finger, handle or feel objects, tools or controls; and reach with hands and arms. The employee occasionally must sit. The employee must occasionally lift and/or move up to 40 pounds.
While performing the duties of this job, the employee is occasionally exposed to Shelter like settings and vehicles. The noise level in the work environment is usually quiet to moderate. Employee must be willing to accept inherent risks presented by working in a shelter for the homeless setting. These characteristics are representative of those an employee may encounter performing the essential functions of the job. The employee works with seriously mentally ill individuals where a high degree of stress is possible. The position does not normally involve exposure to blood, body fluids or tissues; but it may require performing unplanned tasks where exposure may occur. The position requires the use of standard precautions.
Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization may or may not exist. Ability to reason effectively and interpret a variety of instructions furnished in written, oral or diagram form. This position requires the individual to work with minimal supervision. Guidance is available as necessary, however, the individual is expected to be able to function autonomously and make individual decisions when appropriate. Position does require ability to interact with a variety of individuals and the ability to meet deadlines and time pressure based on the volume of work.
This job description is intended to convey information essential to understanding the scope of the Housing Navigator position and it is not intended to be an exhaustive list of experience, skills, efforts, duties, responsibilities or working conditions associated with the position. Management reserves the sole right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type. Employment may be terminated at any time by the employer with “just cause”.